Our terms of sale below cancel and replace all previous editions. Our General Terms and Conditions of Sale (including our prices) have been drawn up in accordance with the regulations in force on their effective date.

SALE

Any order implies full and unreserved acceptance of these General Terms and Conditions of Sale, which shall govern our sales exclusively, to the express exclusion of any other document. These General Terms and Conditions of Sale shall prevail over any other contractual document. All our wine offers are valid until 31 March of the following year and subject to available stocks, excluding promotions, special offers and gifts. Prices are expressed in euros, all taxes included. Availability of certain cuvées may exceptionally be exhausted. In such a case, the Company reserves the right to offer a replacement with an equivalent cuvée of the same origin and quality, subject to the customer’s agreement. Our vintages are available in limited quantities. Once the stock is exhausted, it is replaced by the following vintage. It is specified that, depending on the bottling year, cuvée blends may vary.

PRICE

The prices of our Products are set by the price list in force on the day of the order, for delivery within the usual lead times specified below. Prices are expressed in euros, all taxes included, without discount, and in the standard pack sizes indicated in the price list.

TRANSPORT

All our sales are deemed ex-cellars (from our cellars / from the estate), unless prior agreement. Whether shipped carriage paid (“franco”) or not, depending on the specific conditions of sale, our goods always travel at the recipient’s risk. The recipient must have any shortage or breakage duly noted by the delivery person, where applicable, with explicit reservations written on the delivery note before taking possession. No claim for breakage or missing items will be accepted unless it has been recorded by the delivery person and in writing on the delivery slip.

DELIVERY

Our delivery time is normally 5 business days from receipt and validation of the order. Failure to meet these deadlines shall not, in any event, give rise to termination, penalties, or damages.

This delivery time is indicated as accurately as possible, but it may vary depending on supply and transport possibilities, as well as weather conditions. Any delay in delivery cannot give rise to damages, withholding, or cancellation of ongoing orders.

However, if one month after the customer’s written complaint the goods have still not been delivered, the sale may then be rescinded at the initiative of either party. The Customer will be reimbursed, excluding any other compensation or damages, at the latest within one month. In any event, delivery within the stated time limits can only occur if the customer has provided the seller with accurate recipient details. In case of error, the Company cannot be held responsible for the inability to deliver the goods in the right place and on time. In the specific case where the Customer has undertaken to collect the goods themselves, and failing collection within a maximum period of 1 month after the goods are made available, the company shall be entitled to charge additional storage fees of €15 incl. VAT per case and per month of delay. The Company cannot be held responsible for delays caused by the carrier in transporting parcels.

Delivery costs in mainland France for privilege customers are:

  • 6 bottles: flat rate of €26
  • 12 bottles: flat rate of €29
  • From 13 to 24 bottles: flat rate of €59
  • From 25 to 48 bottles: €2.20 per bottle
  • From 49 to 60 bottles: €2.00 per bottle
  • From 61 to 72 bottles: €1.90 per bottle
  • From 73 bottles: FREE



Delivery costs in mainland France for non-privilege customers are:

  • 6 bottles: flat rate of €26
  • 12 bottles: flat rate of €29
  • Above €350 in purchases: FREE

It is expressly specified that all deliveries are made at ground level—at the building entrance door indicated as the delivery location. An additional charge, the amount of which will have been accepted in advance by the Customer, will be invoiced if the Customer requests delivery beyond the entrance door or above ground level. In case of the recipient’s absence when an appointment has been agreed between the carrier and the recipient, a second delivery attempt fee will be applied. For any order of 6 or 12 bottles, delivery will preferably be made by post in parcels of 6 and 12 bottles, unless the customer advises otherwise, in which case a quotation for another mode of transport will be provided.

CLAIMS – RETURN OF GOODS

Claims relating to the quality of the goods, excluding all transport disputes, must be made immediately upon delivery or collection at our premises in the case of an apparent defect, and within one month of said delivery or collection in the case of a defect not apparent at first sight. Consequently, it is the recipient’s responsibility to check the condition of the goods upon receipt and to make all necessary observations in the event of breakage, damage or missing items, by stating reservations on the delivery slip, and within 48 hours following receipt of the goods, by registered letter with acknowledgement of receipt to the carrier, with a copy to the seller, in order to preserve their rights. No unjustified return of goods may be required by the Customer, except where the Customer exercises their right of withdrawal within the legal period.

Any other return will only be accepted after prior written agreement from our Company, at the Customer’s expense, after any possible deduction from the net value of our Products, and subject to all damages. It is reminded that all goods must be stored in suitable premises and conditions for their preservation; wines suffer from excessively low temperatures (below +5°C) or excessively high temperatures (above 25°C). Our company declines all liability if wines are stored in conditions that do not meet the standards specified above. It is the responsibility of the carrier, freight forwarder, or customer to take the necessary precautions so that the wines are stored under the ideal conditions required.

WITHDRAWAL PERIOD IN THE CASE OF DISTANCE SALES AND OFF-PREMISES SALES

Conditions, period and procedures for exercising the right of withdrawal.

In the event of a distance sale or an off-premises sale, the Customer has a right of withdrawal, without having to give any reason, within fourteen days following the signature of an order. The withdrawal period expires fourteen days after the day on which the Customer, or the person designated by the Customer for that purpose, takes physical possession of the goods. To exercise the right of withdrawal, the Customer must notify the Company of:

  • their name, geographical address and, where available, their telephone number, fax number and email address;
  • and their decision to withdraw from the contract by means of an unambiguous statement (for example, a letter sent by post, fax or email, insofar as these contact details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form, but this is not mandatory.

Effects.
In the event of withdrawal by the Customer from the contract, the Company will reimburse all payments received from the Customer, including delivery costs (except for additional costs arising from the Customer having chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by the Company) without undue delay and, in any event, no later than fourteen days from the day the Company is informed of the Customer’s decision to withdraw from the contract, if applicable. The Company will make the reimbursement using the same means of payment as the Customer used for the initial transaction. With the Customer’s express agreement, another method may be used. In any event, this reimbursement will not incur any fees for the Customer. It is reminded that the Customer’s liability, in the event of withdrawal after use of the goods, is engaged with regard to any depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods. According to the European Commission, such handling is that which a consumer may carry out in a store for goods offered for sale there. In the event of withdrawal by the Customer, the Customer shall bear the direct cost of returning the goods. The Company may defer reimbursement until it has received the goods covered by the order, or until the Customer has provided proof of dispatch of the goods, whichever occurs first. A detachable model withdrawal form is provided at the bottom of the document.

IMPOSSIBILITY OF PERFORMANCE

The occurrence of an event of force majeure has the effect of suspending the performance of the Company’s contractual obligations.

PAYMENT AND INVOICING

Goods are payable at the Company’s registered office without any derogation from this clause, in particular due to the method of payment or acceptance of settlement. Unless there is a specific and prior special agreement, invoices are payable in cash and net, in accordance with the conditions of the price list in force, without discount or bonus of any kind, by bank transfer or bank card. Failure to pay a single instalment that does not benefit from an authorised postponement makes the entire debt immediately due and payable by operation of law and without prior formal notice, with damages at the current legal rate applied to the total amount of the debt and compensation for charges imposed on the company, with the sums due also bearing statutory interest. Any unpaid amount will be increased by a penalty clause equal to 15% excl. VAT of the amount claimed. A fixed compensation for collection costs of €40 for professionals will also be claimed in accordance with article L.441-8 of the French Commercial Code. Any late payment with a request for a payment schedule will automatically entail application of the following penalties:

  • 5% excl. VAT of the sums due for any request made 1 month before the scheduled due date;
  • 8.5% excl. VAT of the sums due for any request made less than 1 month before the scheduled due date.

An invoice expressed in euros incl. VAT will be issued by the Company and sent to the Customer at the billing address indicated.

RETENTION OF TITLE

The seller remains the owner of the products sold until full payment of the price, and the buyer undertakes, as long as ownership has not been transferred to them, to take all useful precautions for the proper preservation of the products.

WASTE MANAGEMENT

Under the Comité Champagne – SIRET 78038582900012 – Holder of the unique identifier FR246127_01QEKR

In accordance with article L.541-10-13 of the French Environmental Code, introduced by article 62 of the AGEC law adopted on 10 February 2020, which provides for the implementation of a unique identifier for all companies subject to Extended Producer Responsibility (EPR), we are affiliated with the eco-organisation ADELPHE for the management of our waste.

TERMINATION CLAUSE

Termination of the order in the cases provided for in these GTC will be pronounced by simple registered letter with acknowledgement of receipt or by email letter and will be acquired as of right without judicial formalities. By express agreement, the Company shall be entitled to arrange immediate recovery of the goods covered by the sale(s), by simple order of the President of the District Court (Tribunal d’instance) of the Customer’s place of residence, ruling in summary proceedings.
In the event of termination, the Company shall also be entitled to compensation fixed flat-rate and definitively at 10% of the sums still owed to it on the terminated sales.

INSURANCE

The Company has taken out professional civil liability insurance covering risks and damage caused to the buyer due to non-compliance of the products, both in terms of packaging and European analytical or sanitary standards. The buyer undertakes to take all steps as quickly as possible so as to allow the seller to request coverage from its insurers for claim(s) for which its liability could be incurred.

LIABILITY

The Company assumes full and complete liability for the proper performance of its services in accordance with the terms of the Contract. The Company undertakes to compensate the Customer for all damage, loss or expenses borne by the Customer and to hold the Customer harmless against any recourse, claims or proceedings that may be brought against the Customer following any breach, improper performance or non-performance of the Contract for which the Company is responsible.
Nevertheless, the Company’s liability cannot be sought beyond the simple replacement of the defective goods.

PROTECTION OF MINORS

In accordance with article L.3342-1 of the French Public Health Code, which states that the sale of alcohol to minors under eighteen is prohibited, the buyer undertakes not to sell alcohol to minors.

ADVERTISING

The Customer undertakes to comply with the regulations applicable to the advertising of alcoholic beverages, and especially those relating to wines and champagne.

PRIVILEGE CARD

Holders of the privilege card benefit from a preferential price. The validity period of the privilege card is 3 years. However, to maintain these rights and benefits, the card holder must, at minimum, within 3 years, purchase at least 18 bottles; failing this, the card and the benefits will be withdrawn. The price defined by the privilege card may be revised each year.

PROCESSING OF PERSONAL DATA (CNIL DECLARATION NO. 750091)


The computerised processing of the personal data collected is intended for the performance of the sales contract, verification of the validity of the Customer’s consent, and compliance with legal obligations relating to the trade of alcoholic beverages. The information requested is mandatory, and in the absence of a response any potential order cannot be processed. This data will not be transferred to a State that is not a member of the European Union. In accordance with the French Data Protection Act (“Informatique et Libertés”), the Customer has a right of access, rectification and, subject to applicable legal provisions, deletion of data concerning them, the data controller being the customer service department (contact@domainesleconte.fr). If the Customer has previously accepted it, they may receive marketing emails or SMS messages from the company INFINIMENT LECONTE, from which they may unsubscribe: for emails, by clicking the unsubscribe link at the bottom of each email received; and for SMS, by replying “STOP” in each SMS received. It is also specified that a customer who does not wish to be subject to telephone marketing may register free of charge on the Bloctel opposition list on the website bloctel.gouv.fr. The collection of personal data, its use for processing orders and building customer files, and its disclosure to third parties responsible for executing and paying for orders, is subject to the consent of the person concerned. The processing of personal data, kept by the publisher solely for the purposes of proper order administration and commercial relations, is declared to the Commission Nationale Informatique et Libertés (CNIL). The consumer has, at any time, a right of access, modification, rectification and deletion of personal data concerning them. The Customer is informed that if they wish to report a breach of the rules protecting personal data, they may directly refer the matter to the CNIL by writing by post to the following address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, or directly online at: https://www.cnil.fr/fr/plaintes

SETTLEMENT OF DISPUTES

This Contract is governed by French law. The parties undertake to always behave towards one another as loyal partners acting in good faith and, in particular, to promptly report any difficulty they may encounter in the performance of this contract.

RECOURSE TO MEDIATION

Disputes that may arise regarding the validity, interpretation, performance or non-performance, interruption or termination of this contract shall be submitted to mediation. The parties to the contract remain free to accept or refuse recourse to mediation. Prior to referring the matter to the mediator, the Customer shall send a written complaint to the Company. Failing a response from the Company within 30 days, or if the Customer considers the response unsatisfactory, the Customer shall refer the matter to the mediator. The parties accept the appointment of the Chambre Nationale des Praticiens de la Médiation Consommation as mediator. The mediators that may be appointed by it have legal and judicial experience or specific mediation training, and present the qualities of independence, impartiality and seriousness recommended by the professional chamber of mediation and negotiation. The solution proposed by the mediator is not binding on the parties to the contract. The contact details of CNPM Médiation Consommation are:
Centre d’Affaires Stéphanois SAS – IMMEUBLE L’HORIZON – ESPLANADE DE France – 3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE – www.cnpmmediation.org – cnpm@orange.fr

COMPETENT COURT

The competent court will be that of the defendant’s place of residence, or that of the place of actual delivery of the item, or of the performance of the service..

PROTECTION OF PERSONAL DATA

Collection of personal data: The personal data collected on the website (or Platform) https://domainesleconte.fr, by phone or in-store by the company, are as follows:
Account opening: when creating the user’s account, their surname, first name, email address and date of birth.
Login: when the user logs in to the Platform, it records, in particular, their surname, first name, connection data, usage data, location data and payment-related data.
Profile: use of the services provided on the Platform allows the user to fill in a profile, which may include an address and a phone number.
Payment: as part of payment for products and services offered on the Platform, it records financial data relating to the user’s bank account or credit card.
Communication: when the Platform is used to communicate with other members, data relating to the user’s communications is kept temporarily.
Cookies: cookies are used as part of use of the site. The user may disable cookies via their browser settings.

Use of personal data: The personal data collected from users is intended to make Platform services available, improve them and maintain a secure environment. More specifically, uses are as follows:

  • access to and use of the Platform by the user
  • management of operation and optimisation of the Platform
  • organisation of the conditions of use of Payment Services
  • verification, identification and authentication of data sent by the user
  • offering the user the possibility to communicate with other Platform users
  • implementation of user support
  • personalisation of services by displaying advertisements based on the user’s browsing history, according to their preferences
  • prevention and detection of fraud, malwares (malicious software) and management of security incidents
  • management of potential disputes with users
  • sending commercial and advertising information, according to the user’s preferences

Sharing of personal data with third parties: Personal data may be shared with third-party companies in the following cases:

  • when the user uses payment services, for the implementation of these services, the Platform is connected with third-party banking and financial companies with which it has contracts
  • when the user publishes, in the Platform’s free comment areas, information accessible to the public
  • when the user authorises a third-party website to access their data
  • when the Platform uses service providers to provide user support, advertising and payment services; these providers have limited access to user data in the performance of these services and have a contractual obligation to use it in compliance with applicable personal data protection regulations
  • if the law requires it, the Platform may transmit data to respond to claims made against the Platform and to comply with administrative and judicial procedures
  • if the Platform is involved in a merger, acquisition, sale of assets or receivership proceedings, it may have to sell or share all or part of its assets, including personal data; in such case, users would be informed before personal data is transferred to a third party

Transfer of personal data: Due to the organisation of the company responsible for the Platform within an international group, the user authorises the Platform to transfer, store and process their information in the United States. The laws in force in that country may differ from those applicable in the user’s place of residence within the European Union. By using the Platform, the user consents to the transfer of their personal data to the United States. The Platform remains responsible for personal data shared with third parties under the Privacy Shield. The Platform complies with the Privacy Shield rules (data protection shield between the European Union and the United States), as formulated by the U.S. Department of Commerce, relating to the collection, use and retention of personal data transferred to the United States from the European Union. The Platform has declared to the U.S. Department of Commerce that it adheres to the Privacy Shield principles. In the event of conflict between the terms of this clause and the Privacy Shield principles, the latter shall prevail.

Security and confidentiality: The Platform implements organisational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the internet is not a completely secure environment and the Platform cannot guarantee the security of transmission or storage of information on the internet.

Exercise of users’ rights: In application of the regulations applicable to personal data, users have the following rights:

  • they may update or delete data concerning them by logging into their account and configuring the settings of that account
  • they may delete their account by writing to: contact@domainesleconte.fr. It should be noted that information shared with other users, such as forum posts, may remain visible to the public on the Platform even after deletion of their account
  • they may exercise their right of access to know personal data concerning them by writing to: contact@domainesleconte.fr. In this case, before implementing this right, the Platform may request proof of the user’s identity to verify its accuracy
  • if personal data held by the Platform is inaccurate, they may request that it be updated by writing to: contact@domainesleconte.fr
  • users may request deletion of their personal data, in accordance with applicable personal data protection laws, by writing to: contact@domainesleconte.fr

Changes to this clause: The Platform reserves the right to make any modification to this personal data protection clause at any time. If a modification is made, the Platform undertakes to publish the new version on its site. The Platform will also inform users of the modification by email at least 15 days before the effective date. If the user does not agree with the new wording, they may delete their account.

FOR ANY INFORMATION

For any information (order tracking, product information, etc.), the customer may contact:

DOMAINES LECONTE Customer Service
7 rue des Berceaux, Hameau de Bouquigny – 51700 TROISSY
Tel: 03 26 52 73 59
Email: contact@domaineleconte.fr
Website: https://domainesleconte.fr

Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.

MODEL WITHDRAWAL FORM

(Please complete and use this form only if you wish to withdraw from the contract)

To the attention of the company INFINIMENT LECONTE, whose registered office is 7 rue des Berceaux, Hameau de Bouquigny – 51700 TROISSY – France

I/We (*) hereby notify you of my/our withdrawal from the contract entered into on: ___________________ and relating to the sale of the following good(s):

Name of consumer(s)-seller(s) ___________________
Address of consumer(s)-seller(s) ___________________
Signature of consumer(s)-seller(s) ___________________

Wine Tourism – A. LECONTE DISTRIBUTION

Article 1 – Purpose

These General Terms and Conditions of Sale (GTC) are intended to define the terms and conditions for the sale of wine tourism services offered by A. LECONTE DISTRIBUTION, such as visits, tastings, workshops and events.

Article 2 – Bookings

  • Any booking implies full and unreserved acceptance of these GTC.
  • Bookings can be made via our website. Bookings by phone are also possible for specific requests.
  • A booking is confirmed only after receipt of full payment, under the conditions indicated at the time of the order, and remains subject to final validation by A. LECONTE DISTRIBUTION, which reserves the right to cancel or postpone the service in case of exceptional circumstances or impossibility of performance. In this case, a full refund or rescheduling will be offered to the customer.
  • Services are valid only on the date agreed at the time of booking.

Article 3 – Pricing and Payment

  • Prices are indicated in euros, all taxes included.
  • Payment is made by bank card.
  • A. LECONTE DISTRIBUTION reserves the right to change its prices at any time, without retroactive effect for services already booked.

Article 4 – Cancellation and Refund Conditions

By the customer:

  • Up to 14 days before the visit: 100% refund.
  • Between 15 and 3 days before the visit: 75% refund.
  • Between 3 and 1 day before the visit: 50% refund.
  • No-show (failure to attend without cancellation) or cancellation on the same day: no refund, 100% of the amount invoiced.
  • In case of force majeure (death, hospitalisation, etc.), and upon presentation of supporting documentation, a 100% refund will be made.

The refund is made using the same payment method as used at the time of order.

  • By the organiser:
    In case of cancellation for meteorological, technical reasons or any unforeseen circumstance, a full refund or a credit note will be offered.
  • The customer will be informed as soon as possible at the contact address provided at the time of booking.

Article 5 – Provision of Services

  • The customer must arrive 10 minutes before the start of the visit at reception.
  • Schedules may be adjusted depending on the day’s conditions, with no possible compensation.
  • The company cannot be held responsible for personal interpretations of the information provided during the services.
  • Services are deemed compliant if no substantiated complaint is received within 7 days after performance.

Article 6 – Participation conditions

  • Tastings are reserved for adults. Proof of identity may be requested.
  • No external wine or alcoholic beverage will be accepted.
  • Participants undertake to comply with safety, hygiene and behaviour rules during the service.
  • In case of obvious intoxication, staff reserve the right to refuse participation without refund.

Article 7 – Liability

  • The customer is responsible for their actions as well as those of their accompanying persons.
  • In case of inappropriate, dangerous behaviour or non-compliance with rules, A. LECONTE DISTRIBUTION reserves the right to interrupt the service without refund.
  • The company cannot be held responsible for loss or theft of personal belongings during the visit.

Article 8 – Force majeure

  • In case of force majeure (as defined in article 1218 of the Civil Code), the organiser’s obligations are suspended without compensation. Rescheduling or a refund may be offered.

Article 9 – Personal data

  • The information collected is used exclusively for booking management.
  • In accordance with GDPR regulations, customers have a right of access, rectification, objection and deletion of their personal data.

Article 10 – Disputes

  • In case of a dispute, the parties will endeavour to find an amicable solution.
  • Failing that, the competent courts will be those of the company’s registered office.